Reaching us

North Walsham Signs Ltd T/A Storefront Graphics.

Unit 1, Midland Road, North Walsham, Norfolk NR28 9JR.

Tel: 01692 402423 - Open Monday to Friday 9am to 5pm. Closed weekends.

VAT No. GB120 6921 43 Company No. 7760976

Purchasing On-line

We offer a fully functional, secure and modern shopping cart experience for those requiring our catering stickers, signs and banners. Ordering and paying for your goods via our website is a simple process achievable by using any one of our payment processors, SagePay or PayPal

To order simply browse our product categories using the navigation buttons at the top of any page. Locate the product you would like to purchase, select the product options if applicable and then click on the 'add to cart' button when ready.

Your product is now saved in your shopping cart.  You can either continue to browse and add more items into your shopping cart or checkout and pay for your single item. At the top right of any page you'll notice a yellow 'cart' button which displays the cost of the contents of your shopping cart, tax cost and any delivery fees when clicked. Upon clicking on the cart button you can easily add or remove items and proceed to checkout and pay for your order.

To checkout and pay for your goods simply click on the yellow shopping cart button and then click on the 'checkout' button where you'll then be taken to a page where you can enter your shipping and billing information and also which method of payment best suits you. Once the order is received by us, you'll automatically be sent a confirmation email outlining your order details.

Refunds & Returns

If your order is received faulty, damaged or is incorrect in any way we operate a no quibble returns policy for all our products. We'll either refund the full invoice cost or replace the order until you're 100% satisfied.

  • We must be notified of damaged, faulty or incorrect goods within 10 working days from receipt of the order
  • We can only reimburse postal fees if the product has arrived damaged, is faulty or is incorrect in any way

If you have received your order and have simply changed your mind and want to send the goods back to us we do operate a 25% restocking fee to cover production time and handling, as the majority of our products are printed to order. We're unable to reimburse any postal/shipping fees for orders that are cancelled upon arrival. The goods will have to be sent back to us at your cost and a refund processed upon safe arrival at our workshop, minus the restocking fee. We can only reimburse postal costs if the product(s) received are damaged, faulty or incorrect.

Depending on the size of the item we ask that the goods are sent back to us within 10 working days from receipt. For larger items we will arrange an on-site collection. For any damaged, fauilty or incorrect goods we will cover the cost of the postage to send the goods back to us.

Shipping & Handling

All orders under £50 value are sent via Royal Mail 1st Class mail. Orders over £50 value are sent via ParcelForce courier. We provide an optional 24hr delivery 'rush' service that is available for telephone orders only and must be received before 11am, weekdays only. The cost for our next day delivery service is £15. UK shipping only.

Lost or non-arrived orders

We operate a 15 working day policy for all non arrived orders before a refund or replacement can be initialised. Reason being; sometimes at peak periods our carriers may be busier than usual which will extend advertised lead times making some orders arrive later than usual. Should you order not arrive within 15 working days we will provide a full invoice value refund or replace the lost goods.

Delivery Schedule

The delivery time for you to receive your order within the UK is 2-5 working days on average. The vast majority of our products are printed to order so please bear with us during busy periods and please contact us should your order be of an urgent nature before order placement

Next working day option >> We offer a 24 hour delivery service for working days only, Monday to Friday. This optional service is for telephone orders only and must be received before 11am the day before your order is required. Cost £15.

Credit/Debit Card Security

Our website is secured via 128-bit SSL on the registration, cart and checkout pages. All payments are completed securely via our popular processors SagePay and PayPal. Your credit/debit card information is not stored in any way, either on-line or off-line. Purchasing from Storefront Graphics is safe and secure.

Tax Charges

All products on our website are subject to VAT at the present rate. We include tax within our advertised RRP prices and we outline tax charges within the shopping cart and checkout process of our website. Printed VAT invoices are supplied with all physical orders.

Copyright

Any designs, images and or texts are strictly owned by Storefront Graphics and must not be taken/copied without our express written consent. We will take legal proceedings for any website plagiarism we deem appropriate.